Call centre
The call centre interface, connected to dispatch.
Create and edit requests, look up a caller’s history and handle situations that need someone to step in. Every ride created goes straight to dispatch.
SkylineFeatures
From call to ride, in the same tool.
Operators work in the same environment as dispatch. A phone request becomes a ride tracked like any other.
Create a ride
Immediate ride or booking: the request is entered during the call.
Edit a request
A request can be corrected after it is created: the ride stays up to date.
Caller history
Look up a passenger’s previous rides to save time.
Handover to dispatch
Once created, the ride joins automatic dispatch.
Intervention
Special situations are handled by the call centre, from the same screen.
Overview
The network’s rides are tracked stage by stage, from pending to completed.
Being rolled out
An AI conversational agent to take pressure off the call centre.
Skyline is rolling out a conversational agent able to handle part of the calls. The goal: improve answer rates and free operators for situations that need a human.
The conversational agent is currently being rolled out. Tell us about your call volume so we can discuss it.
Contact usLet’s talk about your network
Let’s see how your call centre can save time.
Tell us how your network operates: we will get back to you to understand your needs and give you a demo.